We are here to Help.
Frequently Asked Questions
ORDER ISSUES
I'm missing a product from my order, what do I do?
If you're missing a product from your order, please reach out to us through our Contact page with a detailed message about the situation. We'll investigate promptly and get back to you as soon as possible.
What do I do if I receive a faulty item in my order?
If you receive a faulty item, please let us know immediately through our Contact page. Provide details about the issue, and we'll take the necessary action to resolve and rectify the problem.
Will you refund the shipping charges on my parcel?
If you wish to request a refund for shipping charges, it is applicable within 30 days of your purchase. Please refer to our Return and Guarantee page for more information on our policies.
What do I do if the Gift Voucher I bought hasn't arrived?
If the Gift Voucher you purchased hasn't arrived and it's still within 30 days, you can initiate a return. For further details, please visit our Return and Guarantee page.
Why is the website product code different to my delivery note?
If you've noticed a discrepancy between the website product code and your delivery note, it may be a confusion with our supplier. If you have concerns, kindly contact us via the Contact page, and we'll address the issue promptly.
How can I track my order?
Tracking your order is a breeze! Once your order is dispatched, we'll send you a confirmation email containing a tracking number and a link to monitor the delivery status. You can either click on the provided link or visit our Order Tracking page in the menu for real-time updates. If you encounter any difficulties or need further assistance, our customer support team is ready to help—just reach out to us via our Contact page. Happy tracking!
PRODUCT & STOCK
I can't find what I want, what do I do?
If you're having trouble finding a specific product, try using our search bar or navigating through our categories. If you still can't locate what you're looking for, feel free to contact us through the Contact page, and we'll assist you in finding the perfect item. Our team is here to help you with any product inquiries or suggestions.
Why have I received an email saying the item I've ordered is out of stock?
We apologize for any inconvenience caused. Occasionally, due to high demand or unforeseen circumstances, an item may go out of stock after your order is placed. In such cases, we will promptly notify you via email to discuss available alternatives, process a refund, or provide an estimated restocking date. Your satisfaction is our priority, and we appreciate your understanding as we work to ensure the best shopping experience for you. If you have further concerns, please reach out to us through our Contact page.
How can I search to find products on the website?
To find products on our website, simply use the search bar located at the top of the page. Enter keywords, product names, or descriptions related to the item you're looking for. The search results will provide a list of relevant products. You can also use filters or browse through our catalog. If you encounter any difficulties or need assistance, feel free to reach out to us through our Contact page. Happy shopping!
Are the colors of the products accurately represented on the website?
We strive to showcase our products as accurately as possible on our website. However, please note that the colors may appear slightly different due to variations in monitor settings and lighting conditions. To ensure satisfaction, we provide detailed product descriptions, including color information. If you have specific concerns about a product's color, feel free to reach out to us via our Contact page for additional details or assistance. Your happiness with your purchase is our priority!
RETURNS AND EXCHANGES
What is your return policy?
Our return policy allows you to initiate a return within 30 days from the date of delivery. To start the return process, contact our support team at havensdecorstore@gmail.com, providing your order number and a brief explanation.
For full details on our return process, including non-refundable items, refund timelines, and additional information, please refer to our Return and Guarantee policy page. We're dedicated to ensuring your satisfaction with every Havens Decor purchase.
How do I make an exchange?
While we currently do not offer direct exchanges, we're more than happy to assist you in finding the right product. If you wish to exchange an item, please follow our standard return process outlined in our Return and Guarantee Policy. Contact our customer support team at havensdecorstore@gmail.com, and we'll gladly help you explore alternative options or guide you through the return and repurchase process. Your satisfaction is our priority, and we're here to ensure a positive shopping experience with Havens Decor.
Do you offer international shipping?
Yes, we offer international shipping to various destinations around the world. To check if we ship to your location and to obtain shipping rates, please proceed to the checkout page. If you encounter any difficulties or have specific inquiries regarding international shipping, feel free to reach out to our customer support team through our Contact page for assistance. We're here to make your shopping experience with Havens Decor seamless, no matter where you are!
When can I expect my refund?
You can expect your refund to be processed within approximately 30 business days after we receive and inspect the returned item(s). The refunded amount will be issued to the original payment method used during the purchase. Please note that the timeline may vary based on your payment provider's policies.
If you have any concerns or if the refund does not reflect within the expected timeframe, please don't hesitate to contact our customer support team through our Contact page. We're here to assist you and ensure a smooth resolution.