Return and Guarantee Policy

At Havens Decor, we are committed to ensuring your utmost satisfaction with your purchase. If you are not completely happy with your order, we offer a 30-day guarantee refund policy for shipped orders. Please read the following guidelines carefully:

30-Day Guarantee Refund: If you wish to return an item and claim a refund, you have 30 days from the date of delivery to initiate the return process. We understand that sometimes preferences change, or circumstances may arise, and we want to make the return process as easy as possible for you.

Return Process: To initiate a return, please follow these simple steps:

  1. Contact Our Support Team: Reach out to our dedicated customer support team within 30 days of receiving your order. You can contact us via email at havensdecorstore@gmail.com

  2. Provide Order Details: When contacting our support team, kindly provide your order number and a brief explanation of the reason for the return. This will help us expedite the process and ensure a seamless experience for you.

  3. Return Authorization: Once your return request is received and approved, we will provide you with a Return Authorization (RA) number. Please make sure to include this RA number on the return package.

  4. Package the Return: Carefully package the item(s) in the original packaging, if possible, to ensure safe transportation. Include a copy of the original packing slip or a note with your name, order number, and RA number for easy identification.

  5. Ship the Return: Ship the item(s) back to the address provided by our customer support team. We recommend using a trackable shipping service for your protection and to ensure that the package reaches us.

Refund Process: Upon receiving the returned item(s) and inspecting their condition, we will process the refund. Please note the following details regarding the refund process:

  1. Refund Amount: The refunded amount will exclude any original shipping charges unless the return is due to a Havens Decor error or a defective product.

  2. Original Payment Method: The refund will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account, depending on your payment provider's policies.

  3. Non-Refundable Items: Some items may be marked as non-refundable. These may include personalized or custom-made products. Please check the product description for details.

Contact Us: For any questions or concerns related to our Return and Guarantee Policy, please feel free to contact our customer support team:

Email: havensdecorstore@gmail.com 

We are here to assist you throughout the return process and ensure that you have a pleasant shopping experience with Havens Decor. Thank you for choosing us as your home decor and accessory provider!